In response to recent growing concerns posed by the continuing spread of the coronavirus (COVID-19), we would like to inform all of our client partners that TAO Solutions (TAO) is closely monitoring the severity of this pandemic threat in order to protect our employees and to minimize any business impact it may have for us and our client partners. This daily monitoring is additive to TAO’s commitment to contractual SLAs and execution of its Business Continuity Plan (BCP). For a copy of TAO’s latest BCP, please contact your primary client account manager directly.
All TAO employees have remote access capabilities into the primary office location to facilitate work and a secondary Disaster Recovery (DR) site with necessary backups to failover in the event the primary facility is unavailable.
Client communication will be available through email, helpdesk, and phone during normal business hours. Any disruption in service will be communicated by TAO’s primary client account managers utilizing one of the aforementioned communication methods.
TAO’s actions throughout this situation will be guided by instructions from the WHO and/or local public health authorities.